1. Overview

As a trade supplier of framed wall art, many of our products are made to order and handled with care to meet your specifications. We aim to ensure all items arrive in perfect condition; however, this policy outlines your rights and our procedures should an issue arise.

  1. Damaged or Faulty Goods

Please inspect all deliveries upon arrival.

  • Any items that arrive damaged or faulty must be reported within 48 hours of delivery
  • Please provide clear photographs of:
    • The damaged item
    • The packaging (including outer box and internal packing)
  • We will arrange a replacement, repair, or refund as appropriate

We may request that damaged items are returned before issuing a resolution.

  1. Non-Faulty Returns (Change of Mind)

As a trade supplier, we do not generally accept returns for non-faulty items.

However, at our discretion, we may accept returns subject to the following conditions:

  • Request made within 7 days of delivery
  • Items must be unused, in original packaging, and in resaleable condition
  • A restocking fee (up to 25%) may apply
  • Return shipping costs are the responsibility of the customer

Bespoke, customised, or made-to-order items are non-returnable unless faulty.

  1. Order Errors

If you believe your order has been supplied incorrectly:

  • Notify us within 48 hours of delivery
  • We will prioritise correcting the issue as quickly as possible
  1. Returns Process

To initiate a return, please contact us with:

  • Your order number
  • Details of the issue
  • Supporting photographs (if applicable)

We will provide return instructions, including the correct return address and packaging guidance.

  1. Packaging Requirements

Framed artwork is fragile. All returns must be:

  • Securely packaged using the original packaging where possible
  • Adequately protected to prevent damage in transit

We reserve the right to reject returns that arrive damaged due to insufficient packaging.

  1. Refunds

Once a return is received and inspected:

  • Approved refunds will be processed within 5–7 working days
  • Refunds will be issued to the original payment method
  • Original delivery charges are non-refundable unless the item is faulty
  1. Liability

We are not responsible for:

  • Damage caused during return transit where packaging is inadequate
  • Delays caused by couriers outside of our control
  1. Contact Us

For all returns enquiries, please contact our customer service team via email [email protected]

This policy applies to trade customers only and does not affect your statutory rights where applicable.